High Quality After Sales Support
After Sales
Support & Maintenance
Our client relationship with you as our solar and battery customer does not stop after the system has been installed, but continues for the lifetime of the system. Often, customers seek to add a battery after a few years, want to get the system expanded, or are simply looking for a maintenance call to ensure everything is working as it should be.
Here at Replenishable Energy, we take pride in the level of after-sales service and assistance we provide. You’ll be dealing with a local family-owned company that understands your needs because we listen. We have a thorough understanding of solar and battery maintenance tasks and can handle everything from total system services to fault finding and system expansion requests.
Unfortunately, many “come and go” solar and battery companies place little emphasis on after-sales service. This is problematic because one of the causes for the bad perception of solar and battery systems is a severe lack of after-sales care. When the focus is all on the “sell cheap front end”, but not on the long-term positive financial outcome, you risk missing out on quality, lasting, correctly installed panels, inverters and racking.
It’s easy to make a judgment based just on pricing when it comes to purchasing solar and batteries. Nevertheless, you should put the reliability of the installation company—as well as after-sales support and maintenance—at the top of your priority list.
Buying from Replenishable Energy in Cairns, who has been in this industry for more than a decade, means you have someone local you can call promptly if there’s a system issue, if you need advice, or if there’s a fault that needs attention.
We're here for the long haul
Your renewable energy installation company should be devoted to being your long-term partner in your renewable energy journey. After a few years, for example, a maintenance visit is recommended to get the most long-term productivity out of your solar and battery system, and we will be available to respond to your request. Many competitors, unfortunately for their customers, will have come and gone in this timeframe—like over 800 install companies since 2011.
If the price appears too good or is much less than other quotes, please do not believe you have discovered a great solar and battery deal. The truth is that this decrease in price often means you also get an inferior product, a lack of advice, or most likely no long-term support or maintenance services—which could leave the low-quality installation stranded with no easy way to fix the situation.
