Rolo’s company was recommend to us by an associate of ours, and we can see why. From the moment of contact a prompt in home visit and review (the other local 2 companies we compared did not visit), it was more an education process than a sales pitch, at no time did we feel under pressure to do anything. Rolo started out with quality components, where the others started cheaper and worked upwards to enable comparison. The difference for me in sales was Rolo had the knowledge and educated us on the various “little” differences like battery ready doesn’t mean you don’t get an interruption in supply should Ergon go out battery ready with EPS does (when you have batteries). When i asked the comparison companies does your have ES…. no, you want EPS……. well yes we do. We were not just sold a system we were educated and bought a system that met the requirements we had.
Quotes came through in a mater of hours, the office staff were terrific, professional and responsive. They took care of everything, all paperwork with Ergon.
Install was done much faster than I thought it would, the install crew were great arrived on time, treated our property with respect, cleaned up after themselves and even apologized for leaving the smallest amount of dust outside after it had rained and they couldn’t sweep it up and there was no hose nearby. They worked tirelessly in trying weather conditions and were still done with the install on the day.
Office staff promptly registered our system for online monitoring and everything was setup for us, emailing us manuals and all user information.
We are very happy with Replenishable Energy from start to finish and would only be to happy to pay forward the recommendation given to us to others. When it comes time to connect batteries, we will be contacting Rolo once again.